Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please submit a request directly through our website's official Contact Us page.

Please note that all returns must be pre-authorized. Do not mail items back to the address on your shipping box. Once your return is accepted, we will provide you with a return shipping label, as well as instructions on how and exactly where to send your package to our designated fulfillment warehouse. Items sent back to us without first submitting a request will not be accepted.

🚨 Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately through our website's official Contact Us page.

If your item arrives broken or damaged during transit, please submit a message and clear photos of the damage through our Contact Us page within 48 hours of delivery whenever possible.

We will review the issue and arrange a replacement at no additional cost or a full refund, as appropriate.

The 48-hour reporting request helps us resolve shipping-related damage promptly. It does not automatically disqualify a customer from receiving assistance if the issue is reported later.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please submit a follow-up through our website's Contact Us page.